The IRS is a hot mess: Millions of tax returns haven’t been processed, and calls are going unanswered, including mine

“It is very frustrating to hear everyone talk about enforcement, enforcement, enforcement when the IRS is not picking up the phone to talk with people who need to resolve issues, especially when the issues are created by the IRS itself,” said Nina Olson, executive director of the Center for Taxpayer Rights. Olson served as the independent national taxpayer advocate for 18 years.