Taylor Swift’s Ticketmaster meltdown: What happened? Who’s to blame?

Ticketmaster halted Friday’s public ticket sales of Taylor Swift’s “Eras” tour after a chaotic rollout of presale tickets that left fans waiting for hours on the ticketing site, with many walking away frustrated and empty-handed.

The fiasco sparked bipartisan outrage from some Democrats and Republicans who have questioned whether Ticketmaster handled the Swift ticket rollout appropriately. It also resurrected criticism that Ticketmaster holds outsize power in the ticketing and live events industry.